Review Tim Hortons - Saint Bruno

The service is very bad and it takes a lot of time to serve food. Plus they always forget things that you order.

Very bad customer service, extremely slow. Told me it was all and as I checked, I was missing a dawn sandwich. Didn't even bother to apologize.

Today 2 of July 2020 (9:50am) I made an order of 2 ice caps and while I was still on the microphone I modified my order and I was told I can change it when I get to the window. The manager at the window refuses to modify it (in a rude and unprofessional way) « I don’t have time to change your order sir! », he said. And told me to re-make the line of the drive through yet I waited 10+ minutes Like everyone else. I understand it was in the middle of a rush but there no need to refuse me the requested service.

There was only one person who works for both side drive throw and customer inside the store. It took too much time for preparing 2 bagels .

Worst experience ever. I took about 15 min for each customer to get his order. The staff is completely not trained and non professionals

Fast food at a good price. Ordered 2 chicken sandwiches. Would prefer a grilled chicken but that is no longer an option so..... the sandwiches were good and hot. The rest of the order was also what we expected. A good value for the money.

It seems every trip to Tims never meets our basic expectation. It took 3 people at the cash to figure out how the cash would accept my 2 for one coupon. My coffee was not the size I ordered. Finally, it took a long time to get my wraps and the cheese inside the grill cheese was barely melted that my wife bought. O well.

Drive in is soooooooooo slow! It's been 20 min I am here in the line behind just four cars