Review Toyotomi Restaurant - Richmond

Food is good. It's essentially an all you can eat hot pot and sushi. Do not expect service to be good here but the food is excellent if you like Asian ethnic food. You are also sharing a huge pot of soup so be wary if you are squeamish. The variety has diminished since i started coming here to maintain the pricing. It is $$$. But worth ir for sure.

I have been to this resturant with my friends for over three years now on numerous occasions. I even had one of my birthday parties here but today I regret to say that I will never come back. Today I came to Toyotomi during this rainy summer day in hopes to have hot pot. Upon arriving we were not acknowledged and it took 10 minutes to get us a table despite having open tables with cutlery ready to go. Starving and cold, when we finally got to sit down and order, it wasn't until 20 minutes that we received our hot pot. It took ten additional minutes for them to bring out this twisted soggy room temperature meat dish. It was in such disgusting shape, my bowels are still cringing for consuming a single piece of this disaster dish. I also ordered a pork dumpling where no pork was found. I even asked the waiter to find me the pork in the dumpling and she could not. This was a sample size of 6 dumplings in which none had pork. Talk about misleading and deceptive marketing practices. Starving and upset because less than half the food we ordered was of basic edible quality, we decided to ask for a manager. The manager came out and was very rude and confrontational. He only had the intention of proving the customer wrong. He said he took out the meat into the cooler and that this was a common practice. Given the meat was in room temperature and not only this meat . He had brought in another sample and it was the same. it was obvious that he was lying and running a business that could potentially get many other customers sick. We have come to this resturant before and never has this dish been served on an old creaky cutting board with room temperature meat that became rock hard after cooking. We told him that it was not fair that we had to pay full price for low and dangerous food. He said that he could only send back the beef to the kitchen. He said that the dumplings were made by the supplier and that it has nothing to do with his operations and the same with the meat. However restaurants do have the fiduciary duty to inspect products and ensure that they are of edible quality. The manager argued with us for an hour and yelled at us telling us to "take food classes". We told them that we would be posting a review showing users the quality of food. He told me to ask around customers if the dumpling had pork and everyone said no. Seeing that we were gaining traction and attention from other customers, in desperation he gave us a half assed apology stating that we would still have to pay 50% of the meal. At this point we were starving and tired and we just wanted to leave the resturant so we paid the 50% and left. I would never recommend coming back to this resturant. The service is slow, the quality has gone downhill and I definitely hope that Foodsafe checks into their operations because the room temperature raw meat has a huge potential of causing food poisoning and is dangerous to anyone who decides to eat here. TLDR? Don't waste your money here, eat elsewhere. The manager is rude and self righteous.

The service is bad but the sashimi is quite fresh. It's nice to have an option of doing AYCE with both Hotpot and sushi. Just be prepared to order soon as they are very strict on their 1.5hour seating policy

Pros = They give you the exact amount that your order and the food are very fresh. They have the best sashimi! Cons = I wish they have more variety to choose from

Good place to go to for hotpot and decent quality sashimi.

Good place for hot pot with a side of sushi and Japanese small additions

Horrible service... will never go back.... waited way too long for our food and waitress said already extended our time due to lack off kitchen staffs.

Food was alright, always gives less than what you ask for.