Review Big Chef Kitchen - Richmond

If I can give zero star I would. Terrible service and experience! Twice! Gave this place a chance twice and both times terrible! Called to order take-out and asked when I can pickup, lady kept saying not sure and asked when I want the food. My answer is whenever it is ready. If it takes an hour or two, I’ll work around the time. At the end, this second time the lady ended saying under two hours and I would have to wait when I arrive. First time I waited 2 and a half hours and this second time is the worst experience, lady saw me and said here you go. I gave you priority and at least you can say thank you for me giving you priority. Wow! I’m a paying customer like everyone else and normal restaurants even for a food court would prioritise food in order based on taking orders. Giving me a snarky comment and attitude and making the customer feel like I owe them is disrespectful and just plain stupid. First time the food was good but this second time the food tasted terrible. My two kids had the same reaction with their taste buds. Never going back. This place should learn some manners and customer service.

They used to own a big resturant but now semi-retired so they transform into a smaller version, but their food remain great and the price is very reasonably inexpensive!! You can have this big portion with great quality for just around $10!! COME AND TRY IT YOURSELF!

Great value. Delicious food, just like home cooking. Quick and attentive service.

Free parking. Delicious fresh comfort food. Great value. Cash only. Sadly, it appears that this particular visit is a "no mask" day for the operators. A plexiglass divider between customer and cash counter is just for optics. Family / friends freely drop into the tight kitchen quarters and converse openly without masks. Date and time of Covid infraction: Sunday, March 21 at 1:57pm. I'd like to return if they will comply and take this seriously.

The food here is delicious. The staff are friendly. Take out is always fresh and on time. Parking is ample albeit a bit difficult to navigate. They are on the second floor in the food court. 💯 recommend as everything we have ordered here has been excellent.

Tasty food, good portions and value. Phone ahead to avoid waiting. The clay pots take about 25 minutes to prepare.

Nice food

Excellent food, but prepared to wait a long time. I ordered online ahead of time but I still need to wait 30min for my food to be ready.