Tim Hortons - Richmond - Photo album

We have experienced the worst customer experience at this location today. There was a lady named Fatima was so much rude. She was taking order and talking behind in in her own language.While ordering we were just asking for extra cream when she got so rude and show the bad attitude. Even after that

Was recently here on a layover. As to be expected, it was extremely busy, yet they were equally understaffed and overworked. Despite this, the employees kept going. From someone who’s worked in the service industry, they deserve a raise. The bagel was fresh and dark roasted coffee hit the spot.

Worst customer service my hash brown was hard as hell couldn’t even chew it.went to show the manager that it was my lunch hadn’t eaten anything and look at hash brown I swear just a general feedback she was worst didn’t even let me speak and said don’t yell at me she was trying to play victim card s

Decent service, limited food selections. Coffee is good.

The customer service was really good. My flight got delayed to NZ. I had smoothie at Tim Horton international terminal. The smoothie was really delicious and the girls were very friendly.

The cashier was wearing gloves while taking cash and using the same gloves to pick up doughnuts and muffins. There were some guests before me, who were served with food that is cross contaminated with germs. I told the lady who helped me if she used waxies for my muffins, she said yes but I doubt it

came around 11:30pm asking for a small hot chocolate and bagel with garlic cream cheese. instead of taking my order, the two girls in the booth were talking and laughing around while there were multiple people in line as well! after a couple of waving hands, they finally came up to the till and inac

Fast service, lots of tables. The employees look really tired.