Review Starbucks - Richmond

Really put this review off for a while just in case it was a one off. I am a regular Starbucks customer and go to this location at least twice a week as well as richlea and the one at the mall. I never have a issue with the other two the staff are great and the drinks are perfect. HOWEVER at this location the staff are super unfriendly and the drinks are never good. I usually order iced drinks which are not super complicated to make however they never seem to get it right and if I ask for it to be remade they huff and puff. The coffee always tastes bitter and I’m pretty sure it’s because the machines aren’t cleaned as it tastes like battery acid. I used to be a regional manager for a large coffee chain and I’m pretty sure it’s because of that reason. On several occasions baristas have given me attitude which has now lead me to write this review. On one occasion when I requested it to be remade she rolled her eyes at me and was like “just mix it” when “mixing” was not the issue. As a customer I should not need to buy a drink from this location and then have to go to another location just to get it remade. On a more positive note I have reached out to corporate about the machinery and coffee taste which they have noted they will now look into it. I really hope this specific Starbucks gets it together.

The lattes are not the same as they used to make them, possibly due to the way they make coffee and steam milk. The bathroom and the overall cleanliness needs to be maintained more regularly. Perhaps hiring more staff, to allow for the quality of overall establishment. Lastly, you have to start letting your customers with dogs know that they should not be occupying the patio area. Often times, the dogs tend to bark and create noise. This is not a place for dogs!

Best Salted Caramel Cold Brews we've ever had!!! We ordered twice on our day trip there before going home because they were made perfectly!!

Friendly Starbucks. Plenty of indoor and outdoor seating. WiFi works. Restrooms are clean.

I happen to like their coffee, some don't....so be it taste is subjective. Is there better sure but for a chain that is everywhere it's great and blows Tim's out of the water. 🤷‍♂️

Drinks were great, staff were friendly and clean environment. Can get busy though . A great Starbucks, nothing more to say.

Standard Starbucks. Nice patio for enjoying the seashore near Steveston. The interior is smaller but can still host a small group.

Another location bites the dust...one more Starbucks gives it regulars the middle finger. They decided to “renovate”...so they got rid the nice comfortable chairs and replaced them with torture sticks. Before (left), after (right)...So much for the welcoming vibe. Buy, then get lost...😵