Sluurpy > Restaurants in Richmond > Starbucks

Review Starbucks - Richmond

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I always have to get on the Starbucks Xmas holiday vibes! The Blonde Roast Christmas Blend 2021 is awesome! Finally a blonde roast Drip coffee offering. Note, you cannot order in advance to this store using the Starbucks app, but you can redeem and pay using your Starbucks wallet balance here! Staff are super friendly, kind and approachable.
Chris F
Decent coffee. Always slow service. Last night and again this am staff seemed more engaged with personal or work related conversations with each other than customers. Need to pick up a customer centric focus here. Could take it from just ok to great. I think there may be some lack of incentive due to lack of direct competition in the vicinity.
Ian Lambert
We Went here on our trip to LA, first coffee was made completely wrong. The lady decided to make it before she got the order slip, didn’t care and gave it to us anyway. When we told her it was wrong. She said “I know it’s classic”. Like okay cool. That’s not what we ordered. Then she made it two more times, and it was STILL WRONG!!!! After that and their completely rude behaviour we decided just to take it and leave. Super disappointed with this experience. Don’t waste your money at this location. Staff were a joke and extremely rude and unprofessional. Wish I could leave zero stars.
Martin KO
Service here leaves a lot to be desired. People have come to expect a certain level of efficiency, customer service & quality from the Starbucks brand which this outlet is sorely lacking. Folks are rushing for their flights and need to make their purchases quickly. This outlet puts their most incompetent staff at the till which results in snaking lines especially for morning flights. The customer in front of me spent 10 min trying to convey “coffee with soy milk”. Managers seriously need to step in to improve service & train their staff.
정삑삑
friendly staff but not enough place to take a coffee break
Clinton Wong
I've always had good service here. Food and drinks are consistent with what you would get at any other Starbucks. They're always very busy and I think they do pretty well considering the workload.
jr longley
The same great selection of Starbucks here. The difference is the very fast, friendly staff. Could not believe the line up to get coffee/breakfast. No worries as they are very quick. Maybe they need an additional location in the airport. It's worth it. The experience is always positive. Have a look at the line up here....they know what they want. Thanks Starbucks!
Simon Hardy-Francis
Wouldn't except our Starbucks card. Said the system was down. Said we would have to contact Starbucks customer support after the fact to get our points. This has never happened to me in many years of visiting 100s of different Starbucks all over the world. Makes med wonder if it's a scam and they are getting the points themselves some how? Also there is a disgusting drinking and eating area which had do much food and rubbish on the flour. See photos. Update: Asked for almond milk in my coffee and they said they have no almond milk. This is the only Starbucks I've ever encountered with no almond milk. How do I make the stars negative?
Alfredo Baby Back Ribs Baguette Bass Beef Bento (Lunch Box) BLT Bolognese Bouillabaisse Bread Pudding Burger Burrito Calamares Calamari California Roll Cannelloni Carbonara Caviar Ceviche Cheeseburger Cheesecake Cheesecakes Chicken Sandwich Chicken Wings Chocolate mousse Chow Mein Chowder Clam Chowder Clams Club Sandwich Cobb Salad Cod Crab Crab Cake Crab Legs Creme Brulee Crepes Crispy Pata Cupcakes Curry Dim Sum Donuts Duck Dumplings Eggplant Eggs Benedict Escargot Fajitas Filet Mignon Fish Fish & Chips Fish Soup Fish Taco French Fries French onion soup French Toast Frozen Yogurt Gelato Goat cheese salad Haddock Halibut Hot Pot Hummus Ice Cream Jambalaya Juice & Smoothies Kabobs Laksa Lamb chops Lasagne Lemon tart Lettuce Wraps Lobster Mac and cheese Macarons Macaroons Mandarin Duck Meatballs Meatloaf Minestrone Moussaka Mussels Nachos Noodle Omelette Oyster Pad Thai Paella Pancakes Pasta Peking Duck Pho Poutine Prawns Quiche Ramen Ribs Risotto Roast Beef Salad Salmon Sandwiches Scallops Schnitzel Seafood Platters Shawarma Shellfish Shrimp Sisig Soup Dumplings Souvlaki Steak Sandwich Sukiyaki & Shabu Shabu Tacos Tapas Tataki Tempura Tiramisu Toasts Tonkatsu Tuna Udon & Soba (Wheat & Buckwheat Noodle) Waffle Fries Waffles Waffles & Crepes Wings
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