Review Mcdonald's - Port Alberni

July 4th approx 315 pm. Went thru drive thru and ordered 10 pc nuggets, requested they be made fresh. Order taker said yes. When I got to window, i was handed my order, which surprised me because I expected a wait, which I was ok with, as I had asked for fresh nuggets. Person at window didnt know if they were fresh or not, sounded like the person who took my order, and his response to me asking was, "I don't know, I'm not the cook".....my question seemed to fluster and irritate him. So, obviously, he didn't tell the kitchen I requested fresh nuggets, the nuggets were definitely not fresh..(i have worked at a couple McDonalds in my time, I know) Your staff needs to listen to their customers requests, and inform kitchen of them. In past visits, I have gone inside and tried to order at the counter, only to be ignored, as priority seems to be for drive-thru, app orders, skip the dishes, or people who order through the kiosk.

Thanks for such an amazing hospitality Dion. Burgers were fresh and hot , Well satisfied

Food: it's Mc Donald's, what you expect when you go there. Environment:. When I actually do go in this location they keep it clean. Service: the worker who took out order in drive through was not friendly but not rude, repeated out order back which was correct. When we got our food and dug in at home we found we were short on fries, drinks were wrong, special order for no onions was ignored and in fact it looked like they had put extra onions on it and no sauce given for nuggets. Unfortunately I could not make it down to get order corrected like the lady had said I could do but happily provided "correct" order the next day, I still got onions on my burger but not nearly as much as the first set had. The lady I spoke to on the phone was quick and dismissive and didn't want to have a conversation just seemed more interested in getting me off the phone. Overall this is something I have come to expect of Mc Donald's in terms of service and food, I make a habit if checking my bag before we pull away usually and was disappointed I hadn't this time. A good reminder to the rare time I actually go is to check my bag to ensure order is correct.

While Donovan was great, he was the only smile I saw my whole visit, even though I saw other employees. No one else was friendly or helpful. With the food going downhill, why go to a McDonald's if you won't even get a smile? Isn't that their whole thing? And my burger had ketchup on the outside and was falling apart, which was messy. At last the coffee was only $1 and the room was warm. Also, interesting program on TV.

I never thought I’d feel inclined to leave a review for a McDonald’s, but I was so impressed with the speed, quality and friendliness of the staff I had to review. Best McDonald’s I’ve been to since 1999.

I’ve ordered fries from there 3 times, every time without fail they are stale and unpleasant to consume. They’re never hot nor fresh and genuinely regret purchasing from this establishment.

Worst service ever! Couldn't bring my order out after 16 minutes of waiting because BOTH managers were on break during a rush. I got half my frys and they were cold because they sat on the counter!!!!!

It's a McDonald's 🤷‍♀️ I like Diana and Joan though, they're great.