Edit: leaving original review below.
There has since been a voicemail added and they have been decent at returning calls.
There has been a lot of turnover and while still the resources seem strained it's getting better.
The poeple that work there remain diligent and caring.
End of edit.
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They never answer the phone. There is no voicemail.
This is likely due to short staffing and system that is overwhelmed.
This is a bad time to need medical assistance.
Best place I have ever been, I used to have a family doc and it was IMPOSSIBLE to get in and when I did I would have 5 mins to talk about ONE thing. These nurses go above and beyond for me every single time, even though we are in a pandemic, I have never not been taken care of. Keep up the good work!
What an amazing group of caring medical professionals! I seem to be a lucky one as I have zero issues getting through! And the reception staff are so kind and always go above and beyond for me! Keep up the great work!!!
Top quality Care. I've made use of dietitian and social worker as well as my regular nurse. Sure the phone can be busy in the morning, but I don't know of any MD who can do same-day non-emergency appointments. I'm shocked to see the negative comments. I have heard nothing but High Praise from other patients.
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There is a lack of family doctors in Peterborough and thousands are left without access to healthcare. This clinic attempts to take some of that load off to provide essential services. Because of inadequate government funding, the clinic is often overworked and overburdened.
Despite this, the receptionists manage to be kind, caring, friendly, and considerate. One only need interact with them to experience the clearly deep caring and concern they have for the people that walk through their doors.
As for the NP's, I can only speak to my own. Erinne is also a competent and caring healthcare practitioner. I have never been as seen or heard as I have at the VON. I am treated as a person, rather than a pathology to throw scripts at and get out the door. Health concerns are taken seriously, and they will do everything in their power to make sure any issues are resolved, or get referral to where they will be.
All in all, I am so very grateful to the staff at the VON. When healthcare can be so alienating and stressful for so many people, the VON is a testament that healthcare can still be holistic and humane.
Amazing people hard to get in but worth it!
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