Review Firehouse Subs - Oshawa

Great tasting sub... Friendly staff and very clean establishment. Only wish the large were larger, but I've noticed that many sub places have reduced their bun sizes. Luckily the construction of the sandwich was well done. Good first impression.

We ordered because firehouse subs was predictable. I ordered the feature club sub, however, I got 2 bottom buns and the bacon was not peppercorn bacon. We alo ordered side orders of hot sauce that did not come. I did speak with someone at the restraunt and she was willing to remake the sub and send the sauce if we ordered a cookie. This would mean paying a delivery pay again and paying for a cookie and waiting another 30 min. I did like the Pickle...best part.

The amount of wet soggy lettuce topped with abundantly wet tomatoes and sickly sweet sub sauce was way too much for this Firehouse Sub. You could throw the gross soggy bun at a fire, and put it out. What a waste of 20 bucks. See pictures of the sub I could no longer swallow without my gag reflex going off and puking.

Used to go all the time pre pandemic. Have not in years. With the wife and kids gone this weekend flying solo, time to treat myself. Had a steamer as always a quality sub. May have been the end of the cut, was a bit stringier than normal. Regardless it tasted great and the customer service is and always was awesome. Price, some people complain... but if you haven't noticed that is the norm. Was fine with the price. Very clean as always as well. Nice to come back. Also good to see the staff jiving on the music. Pleasant change from all the toxic places to get food these days and the lack of customer service and general positivity. Only down, but it is a sign of the time was the lack of the sauces you can grab.

First time having subs from here. I ordered the Engineer. Love the way the turkey was sliced thin but piled on. Good flavour and fresh topings. Mushrooms were tasty. Served hot. Service was very friendly and happy to help. Subs came up fast. Waited maybe 2-3 minutes. Also had the Firehouse Hero. 3 kinds of meat piled nice. Fresh veggies and also great flavour. Definitely a meal and a half. Great post-workout meal.

We placed a family order for take out. We drove home (about 12 min away), and opened the packages to realize they forgot a sub. When I called and explained the situation, I was told yes we have the sub here on the counter. I said ok my wife is on her way back. The person on the phone says “that’s great”. I said it’s not great, but please let the staff know to expect her. The answer to that was “cool, cool!” What type of customer service is this? Not even an apology over the phone. Someone please explain phone skills to the staff. Also when you have a checklist (receipt) in front of you, and you even call out the order back to the customer when handing the bag over, how did you miss a sub? (To give this employee credit - my wife said they were very apologetic and sincere. Maybe I expect too much? To the employee involved on the phone, please try to improve your phone skills. I am not sure if management has changed but even when people enter the store it seems like no one likes their job!

The best subs around. The staff are always so pleasant and my food is always prepared well and done correctly. I had one sub come prepared incorrectly and the manager gave me two coupons for free subs!

What's happened to the service, attitude and joy that used to set the tone for the Oshawa location. None of the staff seem happy to be here and it's reflective in their interaction with each other and their customers. I have been waiting now for 20 minutes for one sub and many others have been waiting longer. Alex, not sure if you still own this place but you may want to look into why the atmosphere and service has changed so drastically. I tell everyone to come here, but may need to rethink this. So sad.

Best sub I’ve ever had...damn!