I love Tim Hortons but hate the Trout Lake location. We've gone there daily for the last 6 years The waits are consistently long (15-30min drive-thru). The service inside is no better. If you order online you roll the dice. It will either be fast or they will completely forget about your order a
Terrible customer service today 1-2pm by the larger gentleman who works at the cash register. He grabbed/threw money at my cousin, was very rushed with the customers then I waited over 20 mins for my Latte, he asked me what I was waiting for and then turned around and started swearing out loud and m
Never have the specialty donut, ice coffee is always warm and it’s expensive compared to McDonald’s and their ice coffee is much better. Bathroom filthy and should have paper towels for those that prefer to use part as opposed to hand blower blowing germs all over the filthy bathroom. Sink area all
I live around the corner and have started going to this location. I've only been during off hours but every time was good! I ordered a plain timbit for my puppy and I'm assuming because it was later at night they threw in a few extras! She was a very happy puppy
Terrible waits. No attention to inside customers. People asking for refunds in front of me because they’ve been waiting 25+ minutes for orders. Always like this. North Bay Tim Hortons, as a whole, are terrible. This one’s the worst. IMO. Unfortunately, the staff is often nice. They are just mismanag
This location is the same everytime I go. The blind leads the blind.
First our cashier didn't understand our order or where any of it was on the POS.
Why put someone on cash that knows nothing?
Then I pick up my order (Not in a bag, dine-in not allowed)
I proceed to take my own bag in front of me
Ordered an icecap with a shot of chocolate, got some nasty swamp water. I have no idea what they did. Save yourself the trouble just go to one of the other locations in town.
Edit: Went back to the location to see if they would correct the issue. They did! Without an issue. They have redeemed them
Very slow service only 1 person on counter with a long line up.
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