Review Swiss Chalet - Napanee

The most terrible excuse for chicken I’ve had in a long time, the manager told me it was perfect. Swiss chalet should pull this location.

We ordered take out. When we got home, realized we were missing the ribs. We called, they were very apologetic and replaced with a full meal instead of just the ribs. Excellent customer service!

How does this place keep its franchise??? I know what a Swiss chalet wrap looks like, what they sent me and my wife home the other day was not that, absolutely disgusting flat cold no chicken, when she called to speak to a manager they said they were going to call the cops on her???? Next time just go to McDonald's and get a snack wrap at least if they screw it up they will make you a new 1 and prob 1/8 the cost.

I ordered a chicken sandwich. Full of bones! 7 to be exact. I've been eating Swiss chalet chicken sandwiches for 30 years and have never found a bone! Epic fail. Will never be back to this location.

Stopped off in at the Napanee Swiss Chalet last week, when driving back from Toronto. I received fabulous drive through service- the food was hot and delicious. It's always a delight to get great service at a restaurant. Thank you Swiss Chalet Napanee!

New chicken sandwich was dry and overcooked. 1/4 chicken dinner same. Seem liked cooked and re-heated. Fries were soggy. Certainly not like the Swiss Chalet Food that I have had from other locations. Asked for salt and pepper got ketchup. Butter was tossed in bottom of take out bag and must have opened when food tossed on top. Soaked bottom of bag. Food was thrown out in overflowing garbage pails out in back of lot. Just a bad experience .

We ordered pickup this afternoon for dinner. My dad picked it up and when we got it home the two sauces were missing. I called right away asking if they had a delivery driver able to bring out the sauces (we like 20 minutes out of then). Although no delivery drivers, they still had an employee bring out the sauces to our house and lindors as an apology. Fantastic customer service! Thank-you.

I am very disappointed with Napanee 's Swiss Chalet. I had an awful experience with the online ordering system a while back. This time I had an item missed from my order. I hated the Response about we will put your name in a book. I worked in fast food for 20 years and we would offer them something along with a free meal next time. I don't usually complain. I have had enough and will drive the extra 30 minutes to Belleville instead of 15 to Napanee. I felt like they just didn't care. They just wanted to get me off the phone.