Review Harvey's - Napanee

Quite disappointing for a Harvey's. Harvey's is one of our go-to fast food places, because the food is reliably good and the service is good as well, but in this case, we were disappointed in several aspects. I'm not sure if the process in this location is unique, or if it a new model for Harvey's in general. If it is a new model, I hope they change their minds and go back to the old way. First of all, the food was the usual Harvey's great for most of us (we had a group of five), but one of us did not get her sandwich prepared the way she asked, and that was entirely due to the process at this location. Normally at a Harvey's, you place your order at the cash, pay, and go stand at the counter and tell the person preparing your burger how you want it prepared. If there is an issue, it can be corrected right there. At this place, they treated the walk-in customers as if they were passing through the drive-through. We were asked what we wanted on our burgers at the cash, which caused some delay, since we were not prepared to answer those questions at that stage, and it made the process at the cash slower. Then when we walked to the counter to wait for our order to be prepared, we were told, and quite rudely at that, to go away and wait elsewhere in the restaurant and that our food would be brought to us. As a result, we ended up with too many straws (we got our own not knowing they would be added in the bag with our order), not enough napkins (none were available at the drinks station), one sandwich not made as requested, and a job to sort out which sandwich belonged to each person because it was all in one bag, rather than individual orders. All that could have been prevented if we had been allowed to stay at the counter and watch as our orders were prepared. I very much hope that this process is not a new standard for Harvey's in general, because it would certainly affect my decisions about where to eat in the future.

Harvey’s does not make my hamburger a beautiful thing, literally can never get it right… as in I never receive the burger that I specifically order condiments and all, with hardly anything on it in the first place. Disappointed is an understatement especially when you have to go home and raid your fridge to build a burger that you already paid for. Terrible customer service, no greetings, manners or basic communication at all. It’s a no from me 👎 I have lost every interest in returning.

I have never been in a fast food restaurant as friendly as this Harvey's Thank you do much for great service!!!

AVOID! Truly HORRIBLE! AVOID! Waited 9 minutes in drive thru only to be burdened with this terribly stale, withered hot dog (see photo). Hidden beneath toppings, it was apparent how old it was by the dry crunch when biting into it! Ughhh! Went into restaurant to return it. Manager Jennifer was unapologetic, sullen, rude and would not answer how they could have ever dared to serve literal garbage to a customer. Because of her immature attitude toward both food safety and customer service, I advised that I would be sending a report and photo to corporate. I was treated like a criminal by a restaurant that actually served rotten food! They need to be closed down before someone gets seriously ill or worse. Unthinkably horrible!

I’m always really content at this location. Facility is clean, food is consistent, (I love being able to mix & match Harvey’s and Swiss Chalet), friendly and familiar faces, plus I feel safe, they take COVID-19 seriously. I stop here frequently on my travels and I’m glad I found this spot.

Always good food whenever I've been, although it is one of the slowest drive thru restaurants around. I will only go if there is one other in front of me. Other than that it's not worth waiting. Haven't tried the curbside option yet, that's next

Today, it's Friday night, I get there around 8:15 and they have all the chairs up on the tables and cleaning up?!? Then, while eating, shutting off the music at 8:30. The restaurant's closing time is 10pm. Really?!?

Good service but the Buffalo chicken sandwich I just got is definitely not made with fresh chicken and the anion rings were burned and greasy. First terrible experience with the food as my partner and I love going to Harvey's more than anything. The one in Ajax is up to expected standard where as the one in Napanee I'm wondering what has gone wrong there.