As a person with celiac, this is the only restaurant I trust enough to order food from. The friendly staff are extremely knowledgeable of what gluten free means and will go out of their way to ensure my meal is safe and avoiding all cross contamination, including making fresh sauces and washing their hands. All food here is gluten free excluding their hot dogs, so I am able to enjoy their fries and poutines. Thanks for the amazing service and food!
I have been going here since 2011. I am a lover of all things poutine and have tried many over time and gin different parts of the world. New York Fries is by far THE BEST poutine I have had EVER!!!! Thank you for satisfying my poutine cravings in the most delicious ways possible :)
Tried Sausage hot dog 4/5
I go here for a poutine every time I visit the mall and the ladies that work here are so kind and have perfect customer service adequate!
Today was an extremely busy day and my poutine was finished after my card processed! Very impressed with the fast paced service! I wish I got the name of the lady who made it!
I like New York Fries and I only like their Masonville location since it is cleaner mall. I prefer to eat here when I am at the food court at Masonville Mall besides other restaurants just across the streets. I like their unique flavours such as their The Works and Butter Chicken. They serve fountain drinks and hot dog combos hence makes it a lot cheaper. I have gone to New York Fries for years to this day. Their fries are a lot more crispier compare to other places in the Masonville area that is not. Hot dogs are made a lot fresher and meets its standard as this is a place for it that for those who wants to craved for hot dogs. I prefer their poutine and eating here when it is time to eat at the food court inside Masonville Mall. Will visit again.
I have never had a bad experience here, people are always lovely, the wait is never Long, one of my favourites.
Food is great I wish they listen to customer and I there every day
The cashier was very sweet and polite. Loved the service
We had the best experience at New York fries. The staff was so nice and our server Madison was awesome:)
Amazing service, amazing poutine. Can’t recommend highly enough.
Things have changed from too dry and crispy of fries to a delight crunch yet just cooked right fries and bless you guys for always in a perky mood at least when we've gone.
Thank you and keep smiling 😃
Staff yesterday super knowledgeable about celiac disease and cross contamination. This says to me that there has been some serious training on the part of the owners and I really appreciate that! The two young employees were also very upbeat and friendly. I highly recommend this location! Keep up the good work!
The girl made a small mistake on my order when it was made and put tomatoes on my fries when I asked for no tomatoes, not a huge deal, but I brought them back because I can't eat tomatoes hoping they could correct my order.
The girl working who had made the mistake was extremely nice and professional, I felt bad being that person to come back because of tomatoes but she didn't make me feel bad or annoying about it like most people in food service do when this happens.
I wish I had gotten her name, because not alot of people in food service handle things so nicely and she really deserves a shout out for it!
We dined last weekend at this place; Staff is really nice and friendly; it just took a few mins to get order, fast service, and food was great too. The toppings/ vegetables were fresh and the fries were awesome; they did not have any hot sauce or spicy mayonnaise or did not offer any of that.
Fantastic food. Fantastic customer service.
quality of the fries can be hit or miss - they can be over/under cooked or i have had some fries be cold before too. but when they are good they are really good so I still like to roll the dice every once and awhile.
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