Review Swiss Chalet - London

Nestled in a small strip mall, this location for Swiss Chalet seems a little dated for decor. Further investigation reveals that it will revert to corporate ownership in 2023 and would be renovated but I could only review it in its current state. Seating is ample and it can accommodate larger parties or even events. We ordered the cheese pizza combo for the kids' meals while I got the double leg. The pizza was rated well by the kids and I found the chicken to be just as consistent as other locations. Service is excellent and they are staffed with experience. They know how to manage their customers despite the high customer-to-waiter ratio. Parking is ample and not an issue in the area.

I wanted to thank my server Tracy you were excellent. Tonight was dinner with my youngest daughter. We had the special 2 quarter chicken dinners for $15.99 🇨🇦 . No complaints here. Thanks once again Tracy

The staff that I've encountered here have been very friendly. The food is consistent with what you'd expect from a chain restaurant. This location has been here for quite a while and at times, it shows its age. I think some renovations would help rejuvenate the restaurant.

We had a nice dinner. Tracey served us and did a great job. She was friendly, prompt and very kind. Unfortunately, there were two people complaining the next booth over from us about the service saying they were in a rush. ( they didn’t wait long for their meal… less then 20 mins and were very rude) Who eats out and then is in a rush? My teenage children can time manage better than that. The acting manager was very calm and dealt with the situation swiftly and properly. Tracey and the rest of the staff handle the situation well and apologized to us for having to witness this ridiculous behaviour. I recommend this location and Tracey as your server.

It was a very long wait for lunchtime seating. They were understaffed with insufficient supplies the day before. Food portions were very good as they should be for the cost. Service was quick and friendly. The atmosphere was rather distracting with other guests on a phone call with speaker on.

Ordered take out. Staff was busy but one staff member Rahul made it a point to ask how my day was, and made small talk. His kindness in those few minutes changed my whole day. I was able to visit the next week for take out once again “how are you doing today ma’am” I also witnessed him help out a co worker who was struggling and he did it selflessly. Amazing work ethic, amazing character, Great worker!

Great meal, even being short-staffed and a bit of a wait , we were seated quickly and our waitress Chelsea was efficient and took great care of my granddaughter and myself. The meal was served quickly and was exactly as we ordered it..

I rate my visit with a 4 star as the food wasn't great and the chefs kept getting my order incorrect. This 4 star is all because of our server. She was truly an amazing waitress. I would go again just to be served by her. Great service.

My family and I had one of the best dining out experiences that we have had in a long time and it is all thanks to a incredibly special and kind waitress, Wanda. My son was diagnosed with celiac 2 years ago, his world was flipped upside down. Swiss chalet is one of the few places that he can eat. Tonight, unfortunately the one fryer wasn't safe to use for him but it was ok because Wanda made him feel so special. She went above and beyond her job and made not only his night, but my whole family. She did all of this for us right after having an unfortunate incident with some angry customers. I was impressed with her composure and being able to serve us so well, when she was clearly very distressed by the other customers. She showed us true compassion and kindness. It wasn't just about a dining out experience, it was also seeing that there are still kind, wonderful people in the world. We appreciate you Wanda, beyond what words can express.

I wanted to leave a special note about the incredible front host at Swiss chalet Highbury. She has faced so many challenges because of the pandemic and people have not been very kind. She is funny, kind, energetic and extremely helpful. It's so important to have an amazing host because they are the first person you meet in the restaurant. She really helped us to have the best experience. The waitress was also incredible and after a long time away from restaurants, it was such a wonderful experience. I would highly recommend this restaurant. Thank you to both the host and waitress.

We were notified this location was shutting down permanently in two weeks time. There were items missing from both our meals because they ran out - didn't order anymore. Besides that the food was great 👍🏻

Good ambiance to spend your weekend with a beer and delicious side dishes

Usually not a fan of this chain due to the shrinking chicken dinners but the hot chicken sandwich was more than I could eat and tasted great. Great service too.

The 1/4 chicken dinner with perogies and cream of potato soup was delicious. Our waitress Hailey was great. There were 9 of us eating.

The staff at this location are extremely hard working. I was there today with my dad, waiting at curbside to place an order with a long line of people behind us waiting to pick up orders they had already placed. When we made it into the building we could see how slammed the staff were, doing their absolute best to make and run all of the orders to customers waiting in their cars. Even the phone was ringing constantly, and the employee answering it was consistently polite and helpful despite the impatient customers on the other end of the line. The employee running the door made sure everyone was taken care of, and although she was running around the entire time, she maintained a positive attitude and was nothing but kind. The kitchen staff were working away, still smiling through their masks. I want the employees to know that their hard work and patience didn't go unnoticed. And even though we didn't end up ordering any food, those employees are the reason for at least a hundred full bellies today!

5 stars despite 1 star waitress named Marilyn i think but rather old woman if name incorrect. Read on. My wife and I came here to meet to have a first time get together with her coworker friend and her husband. The young male greeter at the door brought us in and just before we sat at the table he gave us, I asked for a booth. The waitress in the section we were to be sitting in, immediately bawled out this young man saying he needed to stop doing this and sitting people as he was. She was gruff and obstinate in front of our group, the table she was at and anyone in ear shot. A conversation best left behind closed doors. She rubbed us the wrong way from the get go and free advice lady but had you apologized to us and told us you were short staffed, it'd have gone a long way to making amends but you did not. She was slow getting our drinks which us understandable but we didn't know yet about the short staffing yet. We did need a few extra minutes to decide on our meals and when we were finally ready, the gruffster asked us if we were the type of group that liked chatting awhile before ordering. Strike 2. I had to remind her my wife and I got pie slices with our festive meal. She never brought our Lindt chocolates and I forgot myself with all the drama. I'm usually a good tipper and hate leaving nothing but I didn't want the rest of staff to suffer bc of her so I tipped 2 dollars on a 43 dollar check. My wife's friend's husband tipped 0 on a 76 dollar check. After we got up to leave she slammed a tray down hard on our table to send us a message. Strike 3. We sent her one message back by tipping that young greeter 5 dollars each for polite service. Myself and the other husband complained to the manage on duty. Because she is great at her job, she gave us 4 passes to free meals along with the apology the waitress should have given us which would have changed this encounter entirely. So kudos to the manager and greeter but free advice to you madam waitress. Your service was far and away the worst of my life and bad day or not, your behaviour was inexcusable. Most ppl could and would forgive you with better communication but you made a poor to no effort to fix this service and you're unworthy of any tip for how you treated us. Luckily for you the young man greeter was honest to a fault and put the 10 dollar tip in the staff jar but we'd rather he kept it if only for you to see Nunavut (pun intended). Summary. 5 star greeter, 5 star manager. 0 stars and 0 class to our waitress. I'm tempted to return if only to catch a glimpse of you in action preferably across the room to see if you can learn from this.

The best part of this restaurant is consistency. The meals are always of the same great quality. The service is fast and personable. If you want a home cooked style meal at a decent price, this is your spot. Two can dine for $50 or less.