Had just received a $15 coupon in the mail and decided to use it at Jack Astor's for lunch. I have eaten at this chain many times with rarely any concerns. Our waitress was prompt as was our meal, which was served hot. Gets a bit pricey if you navigate off the lunch menu. Partner had the chicken and rice salad while I had the house crab soup and their new classic- the Boss Hog Burger. This was a large burger that included a beef patty, two sausages, several pieces of bacon and coated onion. Messy but delicious. Would order again sometime in the future once my allowable meat intake is caught up. A good worthwhile experience.
Our first visit to this restaurant as we don’t have one in our home town. Typical large restaurant franchise but no waiting lines and quickly assigned table. Staff extremely polite and friendly. We started with drinks, and had to return one, but was handled like pros. Crab and lobster appetizer was delicious. My wife had chicken parmigiana and found it to be dry stating barely any tomato sauce. She would not order again. My NY steak was cooked to medium rare to perfection. Veggies and mash potatoes yummy yummy. No room for desert. Server bringing ketchup to table confusing but we appreciated her efforts!!
I had a seminar to conduct this afternoon in London ... I had lunch first at Jack Astor's.
I ordered what I always order at Jack Astor's ... Chicken Parmigiana. It was delicious! There was extra creamy cheese sauce on the pasta along with some tomato sauce in the corner ... great for dippy. There were also garlic chips sprinkled on it ... I'd never seen them before and not surprisingly they were really garlicy.
Chloe was my server and she took good care of me. She was efficient, fast and friendly ... she brought me a refill of Diet Coke without asking.
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Are you serious???. I like Jack Astor's! My kids and wife like it here too! PLEASE stop serving up your disgusting creations on us customers...seriously!
I was there a month or so ago and had some burger on a special menu. There were different things such as pulled pork on it etc.. I ordered one.
I was completely disgusted by what I saw, and what I tried to eat (Tried)....they used some sort of "cheese whiz"/processed cheese on these burgers, I couldn't believe it. "American Cheese"...isn't that just the biggest load of crap you've ever heard or seen? Call it what it is or what you are..."Cheap ass cheese"...pay the extra $0.11....and get the real stuff!!!
Why would you even offer this to your customers?
Do you really think this burger tastes better with the crap cheese on it?
Do you really think that a burger with a selling price in the teens isn't worth a real piece of cheese?
Do you think that everything else you offer in your restaurant is better than everyone else (atmosphere, service, drinks etc.) and that the food doesn't matter?
You have a great place here. Even your downtown location with limited skilled servers is also a great place. Stop cutting corners on the simple things that average person wants. No one wants to pay $17 (roughly) for a cheese whiz burger...give us a little more credit that that!! If you want cheese whiz, go to "5 Guys"...that's their thing!!
One of my favorite chain restaurants! Best burger going and their caesar salad is tough to beat. For pasta lovers try the bow tie pasta with asiago breaded chicken you will not be disappointed. Service is always fast and friendly.
This jackastors has better service than another jackastors in London !!!!! And better food!!! This is the only one I'll ever go back to, won't bother to go to the fanshawe park rd. On and I dislike the Richmond one. Planning on having my 20th birthday here . :) try the buffalo and blue cheese salad ( the cheese is strong so ask for it on the side even if you love blue cheese )
Atmosphere isn't for everyone. I've always enjoyed Jack Astor's if I've been with a group of friends and have wanted to have fun. If I want a more low-key lunch or dinner though, I skip it because the staff is outgoing and try to be "fun" but it can be annoying if that's now what you're in the mood for.
The crab & lobster dip is amazing! (I'd rather it with just the pita triangles though instead of half those and half nacho chips). The steak fajitas are great too!
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WOW. This place has got it going on! I can come in with buddies, and enjoy its huge draught beer selection, sit in the bar, watch sports, and get great service. There's ton's of TV's. Every once in a while, every single tv turns to a music video that takes over the entire restaurant. It's pretty mind blowing after a couple pints. What a visual experience! I can also bring my girlfriend, sit in the restaurant side, or the bar, and be able to have an intimate dinner for 2. Its strange... but I love it! The food is top notch. Huge selection, yet a smaller menu. After trying a few items like Lamb, or Pizza, or Pad Thai, I can tell it's smaller, because everything is fresh. The server's really seem to enjoy their job's, know what they're doing, and are having fun. They give that beyond and above type service if you need it, but also know when to go with the relaxed service approach. I would recommend this place for anybody who want's to have casual or fun night out. It's a little bit louder, bigger, and busier that most restaurants around the area, but it's definitely the coolest!
Food is great, Staff are pleasant, and Atmosphere is welcoming.
I had lunch at Jack Astor's before heading home to Toronto today. Since it's St. Patrick's Day today, there were decorations, the servers wore green and they were playing Celtic music along with the usual tunes, which was fun. I ordered what I always order at Jack Astor's ... Chicken Parmigiana. It was delicious! Ang was my server. She was friendly and took good care of me.
We had lunch at Jack Astor's today. Sammy greeted us at the door and opened it and then led us to our booth. She was extremely friendly while we were there and had a delightful English accent. Every restaurant should have a hostess like Sammy! That's what customer service is all about.
Had an amazing time, I loved the atmosphere and our server Nathaniel was incredible. He was very quick with our drinks, the food tasted great and he even helped us set up the Inspired Rewards app. He also recommended some items off the limited time menu and they did not disappoint. I’ll be sure to come here more often.
I always have such a good time here. Good food and drink, and the music is fantastic. Also, the size of their desser is huge and soooo good yummy
I went there for the SALT rescue event, as always Jack Astor’s is one of my fav places to grab a bite.
It was great to have SALT Rescue there and be able to help their cause.
Great initiative from Jack Astors to support them this year.
Kids were having a good time, they also had face painting.
Mitch was my server, and he was an absolute STUD. Didn’t annoy us, simply replaced our empty beverages when they were empty and asked us if we wanted food. The food we ordered was spot on.
Mitch is a normal guy, and serves you proper.
Kylie the manager is super friendly and accommodating. Next time you go, ask for Kylie to set you up with a nice booth for your group and she will.
Mitch and Kylie deserve an A+ for their service.
working in London Ontario for the past few weeks and have been trying the local cuisine.
jack actors is always a good meal. I had the steak and baked potato. Man, was it ever good.
good staff, great atmosphere. The price is getting up there, but it is the same everywhere, if I was getting subsidized from work then I would not be eating out like this. This not their fault its just inflation.
Visited London on Friday night & decided to come here for dinner to enjoy the nice weather on their patio. I was seated right away with no wait. I’m going to start by saying as soon as I walked in all the host & servers had a smile on there face which made the environment very pleasant to be in.
My server Mitchell was very welcoming. He was able to get us started with drinks right away & help us out with the menu (since I can never decide what I want 🙈) Mitchell made sure we were always taken care of & made sure my glass was always full & never empty.
The food & drinks at Jack’s never have disappointed me. Overall AMAZING night out.
#StopPushingHumptyDumpty
#HumptyDumptyWasPushed
Service was fantastic. Very friendly and courteous. I order the nachos with chicken. Top layer of nachos were full size, layers below were broken up. The toppings were good but not enough. I don't think half a chicken breast was used. Not an item I will order again.
It’s a great place to stop in when passing through London. It was a Saturday night and the place was packed!
Service was really quick and the food was great! Very tasteful and large portions. Very surprised with the amount of options to choose from for dinner. Most places have reduced this menus as of late, but this place!
Everyone was pleased with their choices!
Amazing service, wonderful food, and great service. 10/10. I had the Holy smoke BBQ burger, and was not disappointed.
Had a great time here!
Server was excellent! Food was great!
Best chicken fingers hands down! And the tacos were really good too!
Great atmosphere with games and lots of TVs!
Definitely go back and highly recommend!
Great for all ages too!
Never disappoints. Went on a Wednesday night. Got seated right away. They gave our toddler a toy, colouring paper, and crayons. The server was friendly and helpful.
Ordered mushroom truffle cheeseburger, chicken fingers, and side of poutine. Got a long island ice tea to drink. Delicious.
We visited while in London for a birthday weekend with our boys. The waitress was amazing. She made sure the boys felt the birthday love. She even put on the hockey game for my fiance. Food was amazing and dessert delicious.
Update: We had dinner here again on September 11th 2022 and as always it was a great meal!
We ate here early November after an afternoon of Christmas shopping. Fast and friendly service, even went the extra mile to make sure there were extra cherries on hand for my youngest who loves them in his soft drink. I personally had the best steak I have ever had at a Jack Astors, and the rest of our families meals were excellent! All COVID protocols were in place and adhered to.
The waitresses are always so kind and patient. They always make my visit so pleasant and it’s always fun have a chat with them.
The food is always fresh and hot when served. My favourite dish is their Asiago Chicken Pasta - definitely a go to! Their chicken fingers and burgers is also delicious. Another go to for my order is the pan-bread with cheese - my friend and I always get it every time we go. However, I still wish they served mashed potatoes as a side because their garlic mash potatoes were soo good!
I also love their alcoholic drinks menu! My go to is always their blue raspberry lemonade - this drink is also really good when it’s frozen. I also like their frozen unicorn Bellini as well. Another favourite of mine is their sangria. Can’t ever go wrong with these drink choices.
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