Tim Hortons - Kitchener - Photo album

Poor and rude customer service, you have to speak twice for what you want to order even loudly because I guess girls working there are having some hearing problem! I tell her to order creamy chill and she added strawberry quencher instead. They also don't have anything else instead of coffee or 1 fl

Extremely poor customer service in recent years. Barely understand what they are being told and then keep arguing over it.I am sure the staff can be trained better on basic customer service skills. Every time I have gone there recently, the person on the drive thru sounds tired and annoyed. Maybe th

Negative 5 stars! Worst of all Tims I've ever been to. I usually don't write negative reviews because I don't want to ruin people's day. But this keeps happening again and again and it's not just me that's facing the problem. Everytime I order something from here either it has something missing or

Well I have to be honest the people that work there I'm not that nice we were there and bought a couple of donuts couple of drinks. We thought it was kind of inappropriate of them when they threw out all the donuts into the garbage bin right after we had purchased our Donuts. We even offered to take

This Tim Hortons is just horrible. They make you wait so long because drive thru is more important to them. They get my order wrong a lot and at 8:00 pm you can't even get a hot chocolate, put some powder in the machine, to much work I guess..

I am absolutely upset by this place and not only their poor customer service, but also the food! I just ordered a crispy chicken wrap and the wrap only had lettuce in the top half, two tiny tiny TINY pieces of chicken, and the entire wrap was in the bottom of the container. These employees need to b

Excellent service, I have never seen a cleaner facility office and work area. The took time to explain everything to me. Which allowed me fully understand what I needed to. Good bye to the best vehicle I ever had.

This is the worst Tim's in KW. I've given them lots of chances because they're located conveniently for me twice a week. But it's too the point where I'll use up more of my break to go farther away to avoid this location. Such a disappointment for such a well-located store. They never have enough i