Review Tim Hortons - Kitchener

I don’t know how this Timmies stays in business. Every time I’ve been here there was an issue. Either they mess up my order or they have horrible customer service. Just today I went in with a friend who had a QR code from a European country. He recently came to Canada and didn’t have time to switch it over, and there’s no need either since after March 1st they won’t be needed anyway. We were refused to sit in their dining room because their app won’t scan his QR code. I asked if a person from another province comes with their own QR code and the app can’t scan it, what do they do? The manager told me they don’t allow them to sit. Which makes zero sense, other establishments make sure your QR code is valid, either scanning it with Verify Ontario app or with a different QR code scanner. This Timmies just stands for rudeness and discrimination and they are never again getting my business.

Really not surprised on all of the 1 star reviews. Honestly, who ever owns this Tim Hortons should actually be ashamed.. It's a joke. It's like every time I attempt to go to this location, it's a new, untrained employee with the worst customer service. Not to mention, they've apparently been out of chicken for weeks? Which isn't as big of a problem as countless wrong orders. Fun Story: I once ordered a chicken wrap, could barely understand the person at the drive thru. Apparently they were out of chicken but I couldnt understand them. They somehow ended up confidently allowing me to order a chicken wrap, and when I opened the wrap acouple minutes down the road it was lettuce, tomato, and ranch sauce. Literally no chicken. Paid full price. This place is an absolute joke. The Tim Hortons brand itself should abolish this location. Conclusion: There's a fantastic location about 1 minute around the corner, in the plaza on the corner of Bleams and Homer Watson. If I could spit on the brick walls of this establishment, I would. But I'm not sure I could bring myself to come within range ever again.

Nicely toasted bagel!!!😎 staff was friendly and restaurant was super cleaned!!

The customer service bad , I had visited twice both time I noticed that the staff on counter not closed the lids properly on hot coffee which resulted spilled over my dress . They need to be more cautious about this .

Sat in the store waiting 10 minutes for service. No customers inside. Drive thru steady... not one employee even acknowledged I was there. So I left. Got served at another Tim Hortons within seconds of walking in. Garbage customer service at this location

This place is just awesome I visited twice they are really quick and accurate with orders… Especially prem was really good at customer service

So I went to Tim Hortons. I've been to this location several time. I live nearby. The customer service is generally good. But today things did not go well. That's why in all good conscience; I can't give them a 1 star. I walk in, I'm the first inline. The cashier is very "unfriendly" towards me. So I'm thinking maybe she's just having a bad day. So after ordering, I notice she's very friendly to the other two customers, which were waiting behind me. That's when it dawned on me that it was because of my black skin. Sometimes racism isn't in your face and you don't immediately pick-up on it. It's subtle, discrete and elusive. I reported the issue by completing the Tim Hortons online survey.

Wow. We ordered on the mobile app, and decided to walk in as the drive-thru was extremely busy. There was nobody waiting inside, but the cashier said “sorry, your order is at the drive-thru window, you will have to wait in the drive-thru line”. Food was already prepared and perhaps 20 feet away from the cashier. What kind of person would not just walk 20 feet to save the customer from waiting for 10 minutes? Incredible.