Review Nara Sushi - Kitchener

It took me a long time to try this restaurant because of the reviews on Google maps. During the pandemic, I tried it as takeout and it became my go-to sushi place. It is not a traditional Japanese restaurant, but it's a great Western Japonese restaurant. Sushi is well prepared and staff is always nice and friendly - at least for takeout order. I ordered sashimi a few times and it was good and fresh. I usually order the Maki for 3 (picture 1) or Maki for 4 (picture 2).

Took someone here for our first date. I am a sushi fan and have been to many different all you can eat sushi restaurants. I've read the reviews and wanted to give Nara Sushi a try. From the beginning it was an awful experience I would not recommend. The green tea was served just a bit hotter than room temperature. The miso soup tasted watered down. The deep fried items were undercooked and had lots of batter. The sashimi were cut very thick. The sushi rolls were bland/flavourless and were mostly fillers. We ended the night quickly and asked for containers so we didn't waste the food. We have expressed that we didn't enjoy our experience and asked for our bill for the meal but ended up being charged full price for all you can eat anyway. If you're looking for a new sushi spot to get your fix... sadly this isn't it.

Service is alright. The server will go MIA randomly especially if your with a group of big eaters. However the food is absolutely awesome. My friends and I always enjoy our meals and everything is well made. Go here for the food not the atmosphere

Sushi was good but the general Tso’s chicken 0 stars, not crispy, barely any sauce which didn’t taste good either, and there was hot sauce in it, I’m very disappointed as I couldn’t eat it because of the spice

We were so disappointed tonight with our meal at Nara. We went to celebrate mother's day (a few days late) with our family (party of 6). We have eaten here numerous times before and have loved it. Unfortunately this time that was not the case. The food quality has definitely gone downhill. The meat was all tough, they brought us 4 times as much food as we ordered in many of the items we ordered. The salmon was "slimey", the shrimp rolls were soggy in the middle, the pieces of sushi were really full of rice and not much actual fish or filling. They e increased the prices significantly but the food quality has gone down. We won't be returning. There is a lot of competition for sushi in the KW area this meal did not measure up.

This morning we placed an order via the phone for about $80 worth of food. Arrived and told them the phone number of our order, paid, and was handed a bag and left (11:55 am). Once I got back to the office we realized it was the incorrect order (Had already taken some of the food out and eaten a few wontons before noticing) Called the store (12:15 pm) and was told to bring back the bag to exchange for ours. No problem. I was about 5 minutes away and the restaurant calls us back asking how long until the food is returned. We reminded them that we had already opened some of it. When I arrive to return the food (it happened to be a skip the dishes order) The skip the Dishes delivery driver is waiting at the entrance, along with a staff member. They then take the bag back from me, and I remind them again that we had opened the bag and eaten some of the food. He does not seem concerned, so I turn to the skip the dishes driver and tell them that we had opened the order and they should be remaking it. I was then handed a $5 off coupon and sent on my way. I really hope that the skip order had been remade, but it didn't seem that way as he was waiting for me to return with the food. I had the order with me for approximately 40 minutes before getting back to the restaurant.

I'm conflicted with this review because the food is actually awesome. I haven't had sushi in a long time and I really enjoy it here. The quality is great when it comes to the food. However, the service is terrible. Our server only took drink orders for half our table. Never asked if we needed refills. We asked for wasabi twice and it never came. Some of our rolls were forgotten. We ordered icecream at the end of the meal and it was as if our server was avoiding bringing it to us. After waiting for over 20 mins, we decided to just leave. We felt like an inconvenience to them which is very unfortunate at a place where the food is so good.

Best sushi rolls at this place! It always tastes very fresh! The customer service is incredible. Especially their chef. Always a smiling face!