DO NOT order from Highland Swiss Chalet.
My family has been eating KW Swiss Chalet for many years, but last night marks the worst delivery experience of my entire life.
Our food arrived 1h36m after dispatch. While waiting, I called the restaurant not once but twice to follow up. When placing the o
Edit: The restaurant manager, Jinya, called to offer an apology and compensation. Many thanks for the thoughtful and personal response.
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Ordered delivery direct from Swiss Chalet (not a delivery app). Food was estimated at 45 minutes. Took 2 hours 10 minutes to arrive, it was cold and the complet
I wasn't going to make this review, but seeing these other reviews makes me wonder what's happening to this location. I have been a huge fan of swiss Chalets food for a long time. Last time I ordered from this location the food was below par. I have never been disappointed with food from the chalet.
This is the Swiss Chalet that is closest to us. We haven’t been here in awhile. The old look was getting pretty tired and they did an awesome job with the renovations- a very inviting environment.
The service was excellent so was the food. We had cheese perogies for an appetizer and we each had a qu
Manager is super disrespectful. Tried to explain an issue with the app and wouldn't let me explain the situation where we got delievered two orders, one from the app that said "something went wrong" with no confirmation email that the order went though. We decided to uber eats instead and got both o
Food is delicious and affordable. Staff are friendly. The ambience is relaxed. Just what I needed after a long day at work. I definitely enjoyed my meal. I was also served a free side. It was a newly added item on the menu that they wanted customers to try. It was a great experience.
Great experience here. My server was training a young lady and teaching her the importance of customer service. The service was fast, the food was fresh and deliscious and the location was clean. I'll definitely be back here again.
Ordered for curbside, only to be told “there was no curbside” after I went in to find out what was taking so long. After half an hour at the restaurant (an hour and a half after placing my order) I asked for a refund, only to be told by the manager “refunds take 3-5 business days”. Funny how they’ll
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