Review Firehouse Subs - Kitchener

It was amazing. 45 year old male that loves smoked meat and I am only finding about this place today.. Amazing people, atmosphere was fantastic. Beef cheddar brisket was absolutely perfect. Joanne the assistant manager let me know about the catering. I will be doing this for my employees for sure. 10 out of 10

I just had the one of the most pleasant visits to this location I’ve ever had. I was greeted by Joanne at the counter who kindly took my order with a smile I knew was there, even through her mask. She made the visit fun as well. I hope my fellow “could have been Sean” sees this! Thanks again!

What an AMAZING SUB !! So much meat and soft fresh bread. I really liked the website and can time set a pickup for my lunch breaks. Super convenient and well worth the money 😁👍

The subs here are SO good. I like to look at is as a 'gourmet', slightly more expensive Subway, lol. The interior of this building is also pretty neat; it's decorated like a fire station, with nice bricks and whatnot inside. The building appears clean, too, so definitely no complaints there. I would definitely eat here again!

This location has always seemed slower than others I've been to - even though I always order ahead on SkipTheDishes, most times it's an additional 10-15 minute wait. Well, last Thursday was the last straw! Was served the broccoli & cheddar soup that was expired - and they admitted should not have been served. 5 minutes after finishing the soup after I got home, I ended up vomiting the entire meal. So, at least I should be able to get back the money I spent on this meal, right? Nope. Store manager never called me back - I had to call her back today. I guess the shift manager Thursday thought it wasn't important enough to raise in the 4 days since. Store manager couldn't offer a refund since it was through Skip. Then Skip told me I couldn't get a refund since it was more than 48 hours since the order. I cannot stand businesses that refuse to see the forest through the trees - all I was asking for was a refund. They did offer me a free meal, for what could have been some serious sickness. No thanks - I'll take my business elsewhere to one that actually cares about its customers. Mistakes happen, and that is forgivable. Poor customer service is not.

Subs are great but the service is super slow. I waited 15+ minutes for a sub... There was one couple in line ahead of me when I went to order. After ordering it took forever. Lots of food delivery service orders being made. If you want a sub I guess you need to order I'm advance. You would expect to wait this long at a sit down restaurant, not at a fast food sub shop.

I've never had a bad experience here, they are consistent. I do like to order online and pick up to avoid the line because sometimes the wait can be long. Meatball sub is the best.

AMAZING. I have a gluten allergy (Celiac) and they serve Schar gluten free rolls. Many of their meats & sauces are also gluten free and they were amazing with showing me their ingredient list booklet and helping me out. They were very friendly, patient and kind. The manager, Andrea, is very knowledgeable with allergies (and especially Celiac) and took extra precautions such as using fresh ingredient tubs and cooking the sub on tin foil, and taught her staff in the process. I will be back! Thanks so much!