David Rosales
The chicken was dried out and shriveled up. The service from the cashier was fine. Friendly even. However the sandwich appeared as if it had been sitting there awhile from a previous order / left over. The reason I say this is because the one side of the sandwich had a dried up different colour spicy mayo and then fresh spicy mayo on the other side.
Furthermore, as you can see by the photos there was a dried spot of grease all around the edge.of the sandwich with green specs in the dried substance on the fried chicken.
Very disappointing. When I pay $9-$10 for a sandwich I do expect it to be edible.
Boom Douglas
I would Rate this a zero if I could. Waited a solid 20 min in the drive through at 630 pm only to be told when I finally got to the window that they were out of...chicken
...out of chicken...and that more would be ready in 45 minutes!!. I don't know if this is a franchise or a corporate location but somone needs to get it together at this place. I for one will never be back.
megan Shott
I am currently sitting inside the store, I had to go outside, place an order and wait 15 minutes to go in and pick it up. Sadly after 20 minutes I was told I had to wait ANOTHER 15 minutes because they ran out. It seems customer service doesn't matter. On a good note, for all Canadians in Ontario there are now competitors who make chicken. Upper gage in Hamilton is one location to avoid! I recommend having it delivered since it is faster.
chode
My elderly mother wanted to surprise me with KFC on my birthday, but they wouldn't even allow her to order it over the phone because they "no longer do that and it has to be ordered online" and she doesn't know how to use computers.
This was the food once we received it – it had zero meat on the bone and was basically just bones in a box. They offered me credit, but not a refund. I tried to bring the whole thing back after I pulled out the box and saw it like that.
It has been tradition to have KFC on my birthday for 10 years, and each year it has gotten more and more disgraceful.
There won't be a KFC in Canada within the next 10 years because the entire company is mismanaged from franchises all the was up to the Yum conglomerate. This once great company is a joke and they take no pride in their service, marketing, cleanliness, or product.
Never again.
Kolitha Wanniarachchi
First of all, the taste of KFC food has gone down drastically. Homestyle Coleslaw salad was expired and was smelling so disgusting. Staff was damn slow and prioritizing drive-through orders over pick u and over the counter orders. I bought an Unlimited bucket for 2, but the entire meal was an utter disappointment. I wouldn't buy anything from KFC forever hereafter.
Joni Petrucci
Order online April 8, 2022 for a boneless bucket and chicken poutine bowl. Order placed at 640pm…by 730pm still no order. I called the restaurant numerous times and phone was obviously off the hook. I called the main customer service number 4 times….no one listened properly and keep putting me through to the restaurant even when I told them about the constant busy signal. Finally, at 810pm a customer service rep finally listened and said she’d send an email to the store but it would take 20 minutes for a response from the store….what a joke..I cancelled the order. Funny thing is, 5 minutes later I got a call that my order on the way. Delivery driver apologized and advised that the store was closed, 3 staff didn’t show and had no cook. Why the hell would customer service not know this….NEVER getting food from here again. Food was soggy and gross.
Matthew
My family and I have came to this location twice in the past month and the service has been terrible, the first time it took nearly two hours to get our food, and they blamed it all on one person, so kfc then gave us a free meal to make up for it, tonight we went and not only did they forget multiple things and we had to go back, they still forgot things from our meal after going back. Won’t be coming back to this location and I don’t recommend it.
Milan Mommy
Ordered food last night. My order went through i even received an email confirmation about what time my order will be delivered. Except it never got delivered. My kids waited for an hour before we realized that we will not get our order. By that time it was 11:00 pm. And too late to order something els. The manager Ariel said i placed my order just before 10 o clock whichbis their closing time. Well than their system should have never accepted my order. And my credit card should not been charged for the food i never got.
They didnt even call me in the morning to apologies. Im sure they did see my order in the morning.
What a horrible service.
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