Review Chuck’s Roadhouse - Hamilton

Excellent service with even better management! Come here every week with my family and the staff are consistently friendly and attentive to anything I need! The deals here are ridiculous, can't beat an $8 burger and $4 beer. If you're looking for a place to have a good time, look no further.

The Good! The fries are excellent and we were not charged for the mayo I asked for, which seems to come with a charge at many restaurants these days. The server was polite and prompt, just seem overwhelmed at being the only one servicing the tables during our time there. As we left more staff was seen hovering. The not so good! The burger (Chucks Burger) was overcooked (I know there are temperature rules in Canada) and had a sort of gamey/spongy taste and texture. The tomato and onion didn't seem freshly cut or at least cut for a few hours (or day) before ( no big deal?). We asked for the steak (PEPPERCORN NEW YORK 10OZ. NEW YORK CUT, GOAT CHEESE, CHUCK’S PEPPERCORN SAUCE.) to be cooked (they asked) medium rare, yet it was well done. That said, the server did remove the item off our bill. The topping wasn't all that great as it had a sort of sweetness that did not go well with the steak. And like the burger, there was a weird texture to the beef as if it's been modified with meat tenderizer. As mentioned above the service wasn't bad, just SLOW.. we waited for 45+ mins to get our meal. I don't believe in "you get what you pay for" (the menu items are cheaper than most spots), as I believe that if you're selling something and YOU determine the price, a level of quality should follow.

We had steak and lobster with Caesar salad for Valentines dinner. Decent sized portions and a fresh salad.

Normally the service is decent and quick, and the food and portions too. Today put me off though. The calamari was a tiny portion and very oily; not worth $11.99. Also, the burgers (which had a half slice of bacon on each) we ordered came after 1 hour and 14 minutes with only 7 individuals ahead of us. The fries were decent however. I'm going to avoid Chuck's here for now seeing how management didn't attempt to make any reparations... instead the server was very apologetic on the behalf of his employer. Oh well, their loss.

Tried calling order for pick up from your Centennial Pkwy location in Hamilton this evening. Lady that answered placed us on hold for 10mins. Hung up and called back to hear voicemail not set up. Had to venture to the restaurant to put in order. No apology for the trouble when calling, just fluffed off. We then literally waited for an hour and 40 mins to get our food. A couple staff members apologized as they walked by a thousand times, but no manager ever came over to apologize for the wait or with an offer of a free drink or appetizer, nothing deducted off our bill for our troubles. Get home to eat, all was cold. As you can see we got maybe 2 tablespoons worth of spinach and goat cheese dip with 10 chips, for $12.99! Husband had very little fries with his steak, which were hard and cold. Such bad customer service. Very disappointed for the money we paid and lack of attention. Will not return, to this location at least.

Good food and very reasonably priced. Our server Brianne had a full bar all by herself but still managed to attend to us in a very timely fashion. She was great! The manager on duty was very welcoming and friendly. Great experience overall. Will be coming back.

I had one of the worst experiences in outside dining at Hamilton's Chuck's restaurant. First, you see no one at front door to assist with getting a table. You should randomly take a seat and wait for god forbid how long to get noticed. After ordering our food, it took them literally 43 minutes to bring the appetizer! And 10 more minutes for the food! The wings tastes like defrosted product from store, rolled in the sauce for few seconds. The fries were chewy as rubber sticks and the side sauce with the ribs was thin like water! After the food, when I got the bill, I paid a fair 15% tip to the server, and then noticed a 3% "Honest to Goodness fee!!!" already been charged in my bill! AVOID AT ALL COSTS!

Had Nicola as our server. She was excellent. She didn’t seem one of those fake servers that over compensate for more tips. She was down to earth and nice. Thank you for being genuine! Our food was excellent, my favourite restaurant is normally Kelsey’s now chucks is hands down my number 1 now. First time I didn’t take a to go container with my food. We ate everything. Food was so juicy and flavourful. The restaurant it self was chill, calm atmosphere. Will be coming back again. Thank you Thank you Nicola