Review State & Main - Hamilton

Here is an honest review of my experience at State & Main this evening. Started by waiting at the door for about 5 minutes while multiple servers raced by us in panic which looked like a less than half full restaurant. We were sat and eventually greeted. We waited 40 minutes for a spinach dip that had cold pita bread.The wings came shortly after. These cold, tree bark, beef jerky wings absolutely sucked. I didn’t even feel comfortable paying for something I wouldn’t feed a dog. Server was nice but who cares when the food comes literally 40 minutes after ordering and cold. I would understand if the restaurant was full but it was not. I work in the industry and to have multiple servers walk by without greeting us or letting us know someone would be with us shortly was the first red flag.I drove 20 minutes because of these “good” reviews. Save your time and money. I promise you, you could get better wings from 7/11.

First time here and probably the last. Food was not that great tasting, poor value and temperature of food not hot. Spinach dip was not appetizing as it was like a green purée. Fish tacos only came with 2 small tacos and were bland. I substituted daily vegetables instead of fries and was charged extra. The asparagus was room temperature. The other meals at the table just lacked any sort of value for price charged. To top it off my drink sat empty most of the meal and was never offered a refill. The only reason this didn’t get a one star review is that the establishment is pretty nice. The food was a failure unfortunately.

First time at this restaurant Saturday November 13, 2021. Large group of us and service was good. Seven dollars for a mixed drink for a vodka cranberry. Not many options on the menu that I personally liked and a bit pricey. I tried the truffle shrimp rigatoni and it was good but I would have preferred there be more sauce as some of the noodles were dry. My husband enjoyed his steak meal.

ABSOLUTELY incredible service today. There was simply nothing like it. Jennifer was very approachable, friendly and amazingly accommodating. She's was the epitome of customer service. She gave our party the appropriate space to converse and not be bombarded; she checked to make sure our glasses were replenished and she even took time out to help us take some photos to commemorate our friend's birthday. The food came out quick and hot. Each course was paced out just right. Everyone from when we were greeted at the front to the very end of our time at the restaurant were genuinely polite and friendly. Thank you for a very very great experience. We will be planning more visits in the near future for sure. When you pay to go out service makes a world of difference. My friend tried a recommended drink but it wasn't to her liking. Jennifer immediately returned with a different choice to sample before offering a full glass of the new beverage. It's very rare to see a restaurant care that you enjoy your choice in beverage and not penalise you for the one you sampled. A very noble act that goes a long way. I highly recommend the calamari. I was hesitant on trying their fries because they're not fresh cut but the dill dip makes them very delicious. My only other recommendation is that if you get the chicken club sandwich (which I thought was going to come on sandwich bread in a couple layers & not a bun), I'd ask for the bun to be toasted. I just found my sandwich to be soggy & difficult to enjoy. I did ask to take my sandwich home. I most likely will just transfer the insides of my sandwich onto a different bun for lunch tomorrow.

Our first time here and definitely not our last. Service was impeccable. The spicy tuna tartar with crispy rice was absolutely amazing and the flavours are ones I never experienced before in a tartar. There was more on the plate, I took the photo after we both had 2 each lol. The Rigatoni with shrimp, crispy prosciutto, peas and a creamy garlic black truffle sauce left me speechless. A definate must try for anyone who has never been here. A new repeat customer.

Made another stop in for some soup dumplings and some caesars and left with a smile. Customer service is everything and they've got a stellar team! Thank you for a good afternoon! Came in because I was craving calamari server was honest and said at times the cook on them can be inconsistent and they were in fact chewy; server was great comped the order and replaced with these Thai dumplings that were so good! My buddy enjoyed the wings said they hit the spot! Had I not been tight for time we would have stayed longer and eaten more - cheers to the next trip!

Yes!! Really enjoyed this restaurant. Great service from the moment we walked in, I believe Kayla was our server. We went after 9pm to try the happy hour. I had the blossom gin and tonic which was amazingly good! We also had truffle parm crisps, fish tacos, pretzel bites, spinach and artichoke dip and also the calamari. EVERYTHING was amazing!! It was all hot, fresh ,smelled great, quality food. 👌. I DO RECOMMEND! My fav was the drink and calamari. This was my second time at this restaurant and the drinks are just incredible!! Great Job State & Main!!!

Amazing fish and chips . A very big piece of fish not full of batter . Crispy and flaky . Fries seasoned and a very yummy dip. Highly recommended. Had my birthday dinner and a yummy treat in the end.

The food is very good here, I've been a few times for supper. The only thing that drives me crazy is at the supper time, 4:00 to about 7:00 I don't think that music should be blasting. I think loud music is fine but not during the supper hours. TV's are on, loud music and a large crowd makes for terrible company. My husband and I tried having a conversation and it was impossible. I asked our server if it could be turned down and she said she would ask the manager, I guess the manager said no because it stayed very loud. I don't understand why a restaurant has to have loud loud music, it a restaurant not a club. It wasn't even good music.

Such a great place for delicious food, friendly service and great drinks. Thanks to Bailey, our server for keeping things a float. Check this place out, it doesn't disappoint. Cheers!

Was in today for a couple afternoon drinks and was nothing but great service from all the staff. Great service like that makes the rest of your day go smooth!!! Highly recommend this place to anyone!!! And Rachel is a 5star employee!!! Thanks for the great afternoon!!!

Menu choices are good, nice atmosphere but very loud food average at best, freezing and the wait to get your food is absolutely ridiculous. Been there twice now and exact same experience. Waited one hour to her two burgers with fries and salad. Then ate and ordered the small mud pie dessert the king they must be r any to go or worst vase it is pudding in a bowl with Ores right? Wrong. Nearly twenty more minutes when I just said forget it and asked for the bill. We were there for two hours to eat burgers. Never again. There are lots of great choices in Hamilton. This is not one of them.

Looked for a place that was open later than other restaurants and this one came up on our search which was great The place was a nice decor and importantly, the service and food was 5 star and exceeded my expectations of everything I would want for a great dining experience It was mentioned that it my relationship five year anniversary and they surprised us with a song and free dessert which was delicious The food and drink was fantastic and the server was super friendly and courteous and prompt with any requests for extra water or beverages I plan to start going here on a regular basis now

Went for apps and drinks with friends and was treated terribly by someone who seemed to be a manager/supervisor who clearly had no sense of what customer service is. If it weren’t for the amazing wait staff we probably wouldn’t of continued going there. Our waitress Bailey was super friendly and gave us immaculate customer service which made up for the rude manager. We were there later on a Sunday and the surrounding wait staff were also really friendly. It’s truly unfortunate that someone else there is setting a tone that they have to make up for.

Great food!! Fairly priced. We brought my young niece and nephew and although it's not necessarily an atmosphere for kids, we were treated kindly. Would definitely recommend this place!

Delicious food! Great staff! Everything that passed our table looked exceptional. We were the unfortunate table who experienced an exceptionally long wait for our meal to be delivered and the manager personally apologized and adjusted the bill to reflect our inconvenience. From this experience I can say that this restaurant has amazing service (looking at the speed other tables received their food), high quality meals, and an exceptional focus on customer satisfaction (given the manager's adjustment to our meal). We will be back.

I can't wait to back. I had the butter chicken it was a huge portion well worth 16.00. I can't wait to go back I already know what I'm having.

Great food, and the best staff ever! Always pleased to come here!

Excellent service, great spicy Caesars, fair prices, and everything on the menu I've tried has been delicious every time! Great place to go for lunch, dinner, or even apps and drinks.

Very good service, food was excellent. Presentation was very good. 9.5/10 would recommend!

Amazing place to eat!!! It has become my favorite place to eat. Service always very good!!!

We have been there twice in the past month and will definitely be returning. The food was excellent and the staff was so friendly and accommodating. A great new restaurant to put on your "must try" list.

Absolutely a horrible experience. We were a large party that was booked the day before. Arrived, placed our orders. Any restaurant we have ever been ALWAYS makes sure kids r served first. Not in this case. All adults were served, including other tables with children first, then 90minutes later they brought out the children’s food. Finally kids were fed and we were ready to get bills and we waited 40 mins for our bills. Right from the start we made it quite clear the bills were separate. Everyone gave their children’s number so it would be easy... not the case! We spoke with the manager and expressed our concerns. He basically through his server under the bus. NEVER would we as a team (10 families ) recommend or go back again

Great variety on the menu. Not to mention Miguel our server........ great experience.

Went for my birthday and had the Bison Burger which was really good,wait staff could be more attentive by coming by the table more they completely forgot my wife's food which sat in the back for 10 minutes before she got it

Amazing for. You get 2 sides with most dishes I think. Great service. Rachel the bartender is great and always happy. Great music and vibe.

Amazing food. Amazing service. It was my first time there last night, but it will not be my last 😃

My absolute favorite place to eat!!!! Great menu options. I really wish they would put the potato soup on the menu. lol. I hadn't been there since the summer and I usually went once a month(at least), I was not disappointed!!!

Service was very good......Butter Chicken Poutine was very nice......a substantial portion....enjoy the atmosphere.....

Good food, good service, good atmosphere!!!!! We enjoyed it very much.

This is one of my go to places, l know l will always get good food and friendly staff.

What an awesome place! Great service! Awesome soup! What a delightful restaurant!

Had an unfortunate incident at dinner tonight but the staff and management made it right #statenmainmadeitright

Awesome food! Delicious and different!! Awesome friendly and helpful staff!! Will definitely be going back!!

Fun day sundays . Great choices for a sunday drink special. Food was very good liots of variety.service was good gave us plenty of time to enjoy our meal

Good food - good prices- great waitstaff Prompt service

This was our first visit and it won't be our last! Food was excellent and we had an awesome waitress Ashley Greenland!!!

Super disappointed to find out that your female servers are required to wear a different dress code than your male servers. In this day and age, with all of the issues of sexual harrassment, discrimination, even in dress code, is totally inappropriate. Management enforcing this corporate policy makes them complicit in this human rights violation.

My favourite restaurant! The lettuce wraps are A-mazing as is everything I've tasted so far. Atmosphere is good and service has always been great

I had the pulled pork sandwich. It was delicious. My husband had the beef dip and enjoyed it as well. We will definitely be back.

Food was great could tell it wasn't frozen but fresh made, dill dip for the fries was yummy and staff was awesome no pressure to eat and get out would definitely return :)

Another amazing experience! The food and service was great! We will definitely be returning very soon!! 😃