WARNING, do not order from this location until they get their staffing situation sorted.
We got a cold pizza about an hour and a half after we ordered.
Driver said they can't get staff.
Double charged for a pizza, took almost 2 weeks to get my money back… great pizza but, this experience made me commit to never returning
We found a hair in our crust last night.. we just got home from a funeral so not the top thing on my mind to call.... called this morning and got told “Sorry nothing we can do as you have to call the day you get the pizza” then disconnected the call.
We’re weekly pizza goers and thought we’d give Gino’s try, over are usual spot and what a mistake. Dough/crust was incredibly stale and oddly flat and the entire pizza was flavorless. It actually looked and taste worse than a frozen pizza… Can only recommend you avoid the Hespeler location, as it b
I ordered pizza on line.
After picking up and paying for my pizza, I noticed the toppings were only on half of my pizza.
When reviewing the email with staff it showed I ordered on half of pizza. How this happened I have no idea. The staff said I should call customer service. All they did was put me
Walk in. Asked for thin crust, twice. Didn't get it, they even repeated the order back to us. So disappointed.
This is the first time I ordered Ginos pizza and I mist say I was pleasantly surprised. I ordered the walk-in medium 3 topping pizza and it was delicious. I forgot to order it think crust but it was so well prepared that I didn't mind it at all. I ordered the garlic dipping sauce which complimented
Went in for a slice of Hawaiian but only had pepperoni asked for pineapple tobe added which they aways do no problem but this time she charged me for an extra topping which never happened before shot conversation saying I will never be back she didn't care to top it off before I left a mixe
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