Review Tim Hortons - Cambridge

They have the best selection of donuts, Tim bits in Cambridge hands down. They have a great display. Clean place and an extra take out window in a window it's awesome. And a patio to sit on outside.

The staff is very rude and no professionalism at all. They aspect the customer to know the problems of their system. The manager is extremely unprofessional. On several occasions they had trouble with their app and they aspect me to call their technical support and make complaints. Which I did and it was taken care off. Now today I ordered Two breakfast sandwiches (I had offer for 2 sandwiches) and they didn't have a hashbrown for one of the sandwiches so I asked them to simply switch it with extra egg. The person who was taking the order made changes to the whole order instead of just switching the hash brown to an egg. At the payment window the offer didn't kick in Because he categorized both sandwiches differently, it charged me the full price of the two sandwiches. I demanded to check it and fix it. They cashier was very upset that she has to refund me the whole transaction and recharge me again. The manager came and told me that next time I must tell them at the drive thru that I have an offers so we make the order accordingly. I'm sick of that rude behavior and have almost stopped buying from them I go to McDonald's down the street.

Went here today for breakfast. It was quite busy which is to be expected for a tims. I got a sausage belt and and chicken bacon ranch wrap. I miss the old eggs which actually had seasoning and flavour. I doubt they even salt these eggs. The rest of the belt was okay. I could only eat half of the wrap because the chicken didn't taste very good. My tims coffee was mediocre as usual. I used to work at this tims so it's sad to see that the quality of food has gone down so much. I hope they improve soon.

Call me a stereotypical Canadian but I love myself a good Tim Horton's coffee ☕️. This place never seems to fail for how often I go lol. As a whole, Tim Hortons is usually pretty efficient time wise and always tasty!

Been going to this location for 2 years since I moved in the area! Originally ordered 2 coffees and changed order to 2 breakfast combos and Timbits, received 1 combo and Timbits, my order was incomplete. Asked if can get it and to assist with their drive thru to move fast I offered to go inside to grab my remaining order. When I went inside nobody seems to know why I was there! I was asked to re-order and pay again. I just walked away. Called in the store to let them know how displeased anyone would be with that kind of service and was told couldn't hear me clearly and I hung up. Was just a waste of time. I left home to buy something I can cook and brew at home and i did when i got home! What a waste of time it was! Thanks Tim Horton!

worst Tim Hortons I’ve ever been to in my whole life. i’ve never experienced such disrespect from staff in my life, i was ordering and i wasn’t finished and she told me the total and drive up. when i asked to order something else she was rude about it. when i got to the window i took out my phone to scan tim rewards, she was getting angry and aggressively moved my phone from my hand because the sun was blocking the scanner. when she gave my stuff she immediately shut the window, like bestie i needed straws and i couldn’t get them.

Went to this place this evening, and we asked for a Strawberry Quencher, and the lady said to us sorry we can’t make that right now, we were why not? The lady said to us we don’t have any water right now to make this drink. We were totally shocked. Very shocking! Customer service is poor!

Worst location in Cambridge for mobile orders!! Whole point is to beat the line yet it takes 20minutes to make 2 coffees!? Tim Hortons needs to manage their locations better, they only care about drive through orders and nothing else it seems like!