Review My-thai Restaurant - Brantford

Restaurant is great! Love the Thai chicken soul! One of the best things on the menu. The chicken satay is also great. Very juicy and not at all dry! Pad Thai is solid. We got the appetizer platter and really enjoyed the chicken and calamari part. Dips were great we really enjoyed the peanut sauce.

This placed used to be good, but is either going downhill or tonight was a bad night. Pad Thai was Ok, but a bit food courtish, smaller portions, virtually no green onion. Ordered shrimp crackers, and it only came with half a tiny sauce container.

Worst customer service ever!!!! I have ordered chicken pad Thai for delivery after I specifically asked for no veggies no bean sprouts medium spicy and they delivered it to me with it! After I called to complain and explained myself and asked for a new order they refused and said they will give me the email address of the owner that I should email her and complain and only after she decides what to do they will be able to take care of the matter how ever they see fit. Then after I told them I will write a bad review they all of a sudden agreed to send me another pad Thai but not for free no.. I had to pay the delivery fee. Not only they made a mistake not only they didn’t want to send another order but after eventually they agreed to send me another pad Thai and free appetizer they charge me for the delivery fee… now just so you know first pad Thai the one I paid in full for arrived here in 30min. Now it’s been already an hour and a half that I am waiting for my “free” pad Thai. All said and done… great food but awful customer service.. I doubt if I’ll ever order for there again. What a SHAME!!!!! Edit : the pad Thai arrived and arrived cold and again this time no veggies but also not spicy when I asked for medium spicy and the appetizer they promised for free well guess what ?? They didn’t send anything!!! No appetizer!!! Definitely won’t be ordering for there again!!!

Beautiful & clean restaurant with really yummy food. If you are a vegetarian, this is an amazing restaurant to try. All their dishes were filled with really yummy ingredients and lots of colorful vegetables. This is a cozy joint and we will definitely be back when visiting Brantford again.

The freshness of these meals are amazing. And the taste is just as spectacular. The staff are super friendly and very accommodating. This place is definitely worthy of becoming a repeat customer for, just as I am. Lots of parking and a very clean establishment. 👍🏽👍🏽

I’m a huge My Thai fan so after a few bad experiences I felt the need to write a review. My coworkers and I would order once a week! After the pandemic the prices went up (understandably) but the portions got smaller, inconsistent and the quality has gone way down. No flavour with the pad Thai or noodle dishes in general. When it’s an exceptionally bad day I receive a “seasoning” on the top of my noodles, I’m assuming to mask the fact the dish is over cooked and has 0 taste. This has happened a few times. I recently picked up lunch for everyone and after the entire group was disappointed I will no longer be a regular costumer and I’m so sad about it! Please read your reviews and take this feedback into consideration.

I used to enjoy this restaurant, but I had a take out meal during the pandemic that was so awful I can't face giving them another chance. Even thinking about it makes me gag. Sai Thai Kitchen has much tastier, fresher food and they are very accommodating to special requests.

So disheartened from this place! Ordered spicy noodles with no chicken for pickup. Was in a hurry so didn’t have the chance to look at my order, came home and guess what was on it chicken! Called them went to voicemail cause they close at 8 so thought maybe they’ll call me back in the morning… they didn’t. Called them back at 1 pm the next day and they were “understanding” but when asked to get it delivered for free they were making up excuses. Finally got it delivered and opened it up, 1. There was tofu, never asked for it but whatever 2. The quantity was so low especially since I go there often and they pack it up all the way with tons of vegetables and mine had maybe 5 pieces of broccoli/green beans and half the box of noodles. I was trying to be understanding the whole time on the phone due to working in customer service myself but if this is their way of treating their customers when they have a communication error on their side then it’s safe to say I’m not too eager to go back there anytime soon.