Review Tony Roma’s - Banff

Went there for dinner this weekend and service was horrible it went from bad to worse. As soon as we got there the waitress snapped at the hostess right in front of our large group. Felt really uncomfortable and felt really bad for the hostess (not sure if there was a conflict between the two prior to us arriving but you definitely feel the tension) we placed our order as it was not busy at all when we got there this was around 430. We waited for a while for our food and all of a sudden the waitress showed up with a plate full of fries and asked if the manager has come to talk to as there was a problem with our order. We said no, she explained that the “hostess” gave our order to the wrong table and that they are re making our order right away. We waited probably for another 30 minutes for our meal and all of a sudden you had the manager and probably the assistant manager bringing our meal to us. Manager didn’t apologize at all for the mixup nor explained anything and only ask how else they can help us or if the food was good. The food was cold, we ordered steaks and it was pretty pricey and it was not great at all. The ribs were over cooked and cold and so was the fries and the kids meal the chicken nuggets were over cooked and hard for them to eat. At this point we waited probably 1.5 hours for our meal. Turns out another table behind us had similar situation like our table and complained to the waitress we were sharing and she snapped at him. Let’s say she was not very friendly when it came to us when paying for the bill. Since it was a group of 6 we had to automatically pay 18% gratuity which is no problem for us but for a service that we received and seeing how they snapped at customers and giving attitude I definitely wouldn’t have given her the 18%. I know it shared tips between the front and back but maybe this location should sit down and reevaluate how they can handle situations better in the future.

Waiter was great but the food was very disappointing the kids nuggets were a very dry chicken tender cut very small and the fries were so salty I had to wipe them off. The wait staff was great tho and that's the only reason I'm giving it a 2.

It's empty for a reason. I'm alone here. We came and asked for 2 drinks, can't even finish them lol 😂. Banff is sick though, enjoy you're trip.

Seating is plenty and great location. Food was decent and prices are very hefty for the quality. Service was really slow but very friendly. Hence the 3 stars. Was expecting better service and quality for a fancier place. Overall okay

Food was an extra 25 minutes but we were warned before we were seated. Half the fountain drinks were not available. Bunch of glasses were dropped on floor. Drink from bar was spilled across table. Half of the St. Louis ribs were burnt. They did comp that meal and a dessert. There were odd things we saw at other tables as well. I have been to TRs before so I did not expect high end dining. The staff are nice but it was a bit of shambles overall. All the rest of the food we did enjoy.

A quick shoutout the manager and the server at this location. We went for lunch, but were a bit early. The manager accommodated us by letting us sit and order a few minutes early. We were keen on beef ribs, which are no longer on the menu, and again, the manager accommodated us by letting us know he had enough for one order ready in the back. Very intuitive and very much appreciated.

We went here for dinner. The service was so good. Our server Tyler was very good and recommended dishes that were scrumptious! For appies we had spicy shrimp which was delicious. The portion was huge and enough for 3 people to share. I had a grilled shrimp salad which was seasoned perfectly. The combination of roasted tomatoes, grilled onions and shrimp was really good. My kids enjoyed their pizza and grilled chicken. The portions were really big and came with a drink and icecream. The beef ribs were tender and the sauce on it was delicious. I would definitely recommend this restaurant.

We ordered two racks of ribs. Since we both love ribs, we were super excited to finally try them from here. Waiting time was 10 minutes longer than what we were told when ordered. Both ribs were burned, so lots of meet and taste went to waste. Not so happy and wish it was better. Fries and salad is just okay.